Research on counselling cases and all interpersonal conflicts leading to physical and verbal abuse while onboard ship have revealed the following factors:
- Individualist opinion
- Lack of listening skills
- Lack of empathy
- Frustration and stress
Keeping the above in mind as reasons which lead to deviant behaviour on the part of the ship staff the course on interpersonal skills and conflict management has developed and is aimed at identifying these conflicts at an individual/group level and aimed at a strategy to resolve the issues.
- To learn to apply the underlying principles of interpersonal relationships and enhance interpersonal skills in order to enable smooth operations and administration on board the vessel.
- To reduce conflict on board and to enhance the professional environment
- To develop an insight into self in order to identify one's weakness and reasons for interpersonal conflict.